Why we're hiring
We're hiring a Coach Success Specialist to be the person who helps every new coach succeed — and to be the voice that brings their feedback back into how we build.
What you'll do
Your work will focus on three things:
Help new coaches activate
You'll personally reach out to coaches in their first 14 days, help them get their first athletes set up, and guide them through the moment of realizing how much time the app can save them.
Help free coaches grow into paying ones
Many coaches start on our free plan with one or two athletes. When the time is right, you'll help them grow their roster — naturally, helpfully, never pushy. Their success is what makes them want to stay and pay.
Catch coaches before they leave
Some coaches show signs of disengaging — fewer logins, athletes disappearing from their roster, support questions that don't get answered. You'll spot these signals early and reach out personally. Sometimes a 5-minute conversation is the difference between a coach leaving and a coach staying for years.
Beyond these three core activities, you'll also:
- Have real conversations with coaches: discovery calls, exit interviews, casual check-ins
- Spot patterns in what coaches struggle with and translate them into improvements to our help docs, onboarding emails, and product
- Test new features before they ship, so we catch problems before coaches do
- Eventually, build the playbooks and email flows that scale this work beyond what one person can do
Who you are
This role isn't for a generalist customer success professional. It's for someone who already lives in the world of endurance sports.
You are a practicing or former endurance athlete.
Running, cycling, triathlon, swimming, or something adjacent. This is non-negotiable. You don't need to have coached others, but you need to genuinely understand what a training plan is, why heart rate zones matter, why an athlete cares about TSS, and the emotional reality of training for a goal race.
You are curious about coaching.
You want to understand how coaches think, what frustrates them, and how to help them succeed at what they do.
You are diligent.
You double-check your work. You don't ship something until you've verified it works. You ask "what could go wrong here?" before pressing send. We've been burned before by hires who didn't have this. We won't compromise on it again.
You write clearly and warmly.
Most of your work will happen in writing — emails, chat, help docs. People should enjoy hearing from you.
You take ownership.
If something's broken, you don't wait to be told to fix it. If you spot a pattern, you flag it. If you have an idea, you propose it.
Fluent English.
Polish, Spanish, Italian, or Portuguese is a strong plus — these are languages where we have meaningful coach populations.
Practical details
- 20 hours/week to start, with an explicit path to full-time within 12 months if the role and metrics show it's working
- Fully remote, but ideally within ±3 hours of Polish time (CET) for daily collaboration
- B2B contract — you invoice us monthly
- €1,200–1,500/month, depending on experience and language combination
- 3-month trial period, with clear written success criteria agreed in advance
- You'll report directly to the founder
- Start date: June 2026
How we'll hire
A short written application
You'll answer three questions (below). No generic cover letters — we'll know.
A 30-minute conversation with Marcin
If your application lands.
A small paid test task
Real work, paid, capped at two hours. This is where we look for diligence and ownership.
A final conversation, references, and an offer
Total time: about 2–3 weeks for the right candidate.
How to apply
Find our email address on this site and send your application there. Use the subject line:
In the body, answer these three questions:
What endurance sport(s) do you do, and what's your relationship to coaching?
Your own coach, you've coached others, you've thought about it, you've watched friends struggle to coach — anything honest.
Tell me about a time you helped someone learn a new tool or system.
What did you do, and what made it work?
Why do you want to work with us and what can you bring to our team?
Please don't send a CV unless we ask for one — your three answers are what we'll read first. If your situation is more complicated than the role description covers (different time zone, want to discuss the hours, etc.), just say so in the email. We're flexible where it makes sense.
Apply now